PRIVACY POLICY

Amberglow MB (hereinafter referred to as the “Company”) values and protects your privacy. Therefore, in this Privacy Policy (hereinafter referred to as the “Policy”), we clearly and unambiguously present the principles of information collection and use applied in the Company’s operations and on the website https://amberglow.lt (hereinafter referred to as the “Website”), as well as other information about the Company’s provisions and principles for ensuring personal data protection.

The terms “you,” “your,” and “visitor” refer to the entity, person, company, or organization using our Website or otherwise providing personal data to us. The words “we” and “our” refer to the company Amberglow MB, established under the laws of the Republic of Lithuania, and its subsidiaries, branches, and representative offices.

We apply this Policy when you visit the Company’s website, when you directly provide your data to the Company, when we receive data related to you from state institutions or other sources, and in order to properly fulfill contractual obligations to which you are a party. This Policy is also intended to inform you about other personal data processing operations carried out by the Company and the main provisions designed to ensure your privacy.

Personal data processing is governed by the requirements of the European Union Data Protection Regulation No. 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, other related legal acts, and the instructions of supervisory authorities.

This Policy does not apply to any third-party websites and applications that you may find through our Website, including those that may be related to our services. Before clicking on any links, you should review the terms and privacy policies of third-party websites and applications.

Please read this Policy and, if you have any questions, contact us by email at info@amberglow.lt. We will assume that all visitors to this Website have carefully read this Policy and agree to its content. If you do not agree with this Policy or any part of it, please do not use our Website.

1. PERSONAL DATA WE COLLECT AND PROCESS

The Company collects and processes the following categories of personal data:

Login data that you provide to us when creating an account on the Website: Email.
Basic data, such as: First Name, Last Name, Address.
Contact data: Address, Email, Phone Number.
Communication information, i.e., letters, conversations, messages that you provide when communicating with us via customer service email or in any other way. We collect and store the content of correspondence and all information that you provide or disclose to us. In order to respond to your inquiry, we may use the information you have provided to us by email, in conversations, purchase history, etc.
Payment information that you provide when ordering services and/or products on our Website and that allows us to process your payment. We use the services of third parties (payment service providers), so we do not collect or store bank card data ourselves. This information is provided directly to our payment service providers, whose privacy policies contain all information about the collection, storage, and use of personal data. All payment data is stored by . You can find links to their privacy policies here: .
Data required to provide services: order data, data in accounts and invoices, data related to payments made, information about goods or services purchased by customers, etc.

2. LEGAL GROUNDS FOR COLLECTING YOUR PERSONAL DATA

The Company may collect your personal data only on the basis of lawful processing grounds specified in legal acts. This includes the legal basis for concluding and performing a contract when you enter into a service provision or other contract with the Company, or your inquiry to the Company on relevant matters and your visit to the Company’s Website. The Company’s legitimate interests may also be grounds for processing data, for example, when the Company checks solvency, manages and/or recovers debt. Your consent is another basis on which the Company may process personal data. The Company may also process your personal data when fulfilling legal obligations (to comply with regulatory requirements, as well as to provide responses to lawful requests from state and municipal authorities, etc.) or on other lawful processing grounds established in legal acts.

3. DATA COLLECTED ON THE COMPANY’S WEBSITE

When you visit our Website or contact us through other electronic communication channels, the Company may also automatically collect your personal data.

Information we collect from third parties. We may transfer and/or collect additional information about you from third parties in order to improve the services we provide to you. For example, we use the web analytics service “Google Analytics,” provided by Google LLC, which uses cookies and other tracking technologies to collect data that allows us to improve our products and services. This allows us to monitor and analyze web traffic and user behavior. “Google Analytics” uses the collected data to monitor and analyze website visitor behavior, prepares reports on website activity, and shares them with other Google services. Google may use the collected data to personalize and customize its advertising network ads. Personal data collected by Google: cookies and website usage data. For more information, visit Google.
Data collected by cookies. Cookies are small text files that your browser saves on your computer when you visit our Website. We use cookies to improve the Website’s performance and ease of use.
Publicly available personal data. The Company may collect personal data from publicly available sources when necessary for the proper performance of services or to maintain existing Website functionality.

We responsibly store the collected data about the Company’s Website visitors from loss, unauthorized use, and alterations. The premises where the collected data is stored are physically protected so that persons not employed by the Company cannot access or dispose of the data. In addition, the database storing the Company’s portal visitor data is protected from unauthorized access via computer networks.

4. PERSONAL DATA PROCESSING CARRIED OUT

In order to ensure transparency and responsible personal data processing, we inform you that the Company processes personal data for the following purposes:

to fulfill visitor orders;
to identify the visitor;
to create an account;
to ensure Website security;
to provide services, conclude and perform contracts; to administer the customer database;
to respond to visitor questions, comments, or inquiries;
to resolve issues related to the implementation, provision, and use of services;
to contact customers when the terms of purchased services change;
to send invoices and other information related to services and/or goods;
to improve service quality;
to provide customer service;
to learn visitors’ opinions about the services you provide;
to ensure data security and prevent fraud; to improve service quality;
to publish visitor reviews and recommendations;
to fulfill obligations or rights provided for in laws;
to prevent abuse of the products and/or services you offer;
to send marketing information;
for audit purposes;

By providing your personal data to the Company, you confirm and voluntarily agree that the Company will manage and process your personal data in accordance with this Privacy Policy, applicable laws, and other regulatory legal requirements.

5. DIRECT MARKETING

The Company may use your personal data to send general direct marketing offers. These offers may be selected for you based on data you have provided to us or that we have collected automatically, e.g., your location data.

If you do not agree that your personal data be used for direct marketing purposes, wish to opt out of receiving direct marketing offers, or wish to change your existing settings, you can do so at any time by clicking the link in the email you receive or by sending us an email at info@amberglow.lt.

6. PERSONAL DATA PROCESSING AND COOPERATION WITH THIRD PARTIES

The Company may provide personal data to data processors who perform certain work for the Company and provide services. The Company does not give any of its suppliers or third parties permission to use your personal data in any other way and requires them to take measures to protect your personal data. Personal data may be transferred to third parties in the following categories:

intermediaries who process data in order to conclude and administer contracts with customers and partners;
companies that ensure the sending of notifications to customers, provide security and other services;
information technology companies and persons who process data to ensure the development, improvement, and maintenance of information systems;
companies and persons providing accounting services;

The Company may also disclose your personal data to third parties:

when required by law, court decisions, rulings and orders, and other lawful requirements of law enforcement agencies;
in response to lawful requests from state institutions, as well as to ensure national security and law enforcement requirements;
due to business sale, transfer, merger, bankruptcy, restructuring, or other reorganization;
to defend our or third parties’ rights, legitimate interests, or property;
to protect other persons’ right to privacy.

7. COOKIES

A cookie is a small text file that a website saves on your computer or mobile device when you visit it. Saved on your device, a cookie ensures the functionality of our website and helps recognize you when you revisit our website.

Most browsers save cookies unless you reject them or change your browser settings.

The following cookies may be used on our Website:

Essential cookies – these cookies are necessary for the normal operation of our Website. They include, for example, cookies that allow you to save information that you have filled in during a browsing session and allow you to log in to secure areas of our Website. Without these cookies, the Website’s operation would be impossible or some of the existing functions may no longer work.

More information on how to delete cookies, as well as other useful information related to the use of cookies, can be found at http://www.allaboutcookies.org/.

8. SPECIAL CATEGORIES OF DATA

We do not collect special categories of data, such as political views, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data, or data related to sexual orientation.

Please do not provide us with special categories of data and contact us using the contact information below if you believe we may have such information. We reserve the right to immediately delete any information that we believe may contain special categories of data.

9. THIRD-PARTY LINKS

On this Website, you may find links to third-party websites or applications, but we are not responsible for the data collected on such websites or their use. Before clicking on any links, please review the terms and privacy policies of third-party websites and applications.

10. PERSONAL DATA RETENTION PERIODS

Personal data collected by the Company is stored in printed documents and in the Company’s information systems. The Company stores your personal data for no longer than required by the purposes of data processing or as provided for by legal acts if they establish a longer data retention period.

Personal data is generally stored as long as justified claims may arise from contractual relationships or as necessary to implement and protect the Company’s legitimate interests. Personal data that is no longer needed is destroyed.

If you wish to delete your account and terminate data storage, you can do so by sending a request to the Company using the contact details below, but we warn you that in such a case, the provision of services to you may be terminated. Please note that even if we receive a request to delete your data, we may retain some of your data when necessary for tax, legal compliance, and audit purposes.

The Company takes all possible measures to ensure that personal data is processed accurately, fairly, and lawfully, that it is processed only for specified purposes, strictly adhering to the clear and transparent personal data processing requirements established in legal acts.

12. YOUR RIGHTS

You, as a visitor to our Website, have the right to:

contact the Company with a request to provide information about your personal data processed by the Company, from where and how personal data is collected, and how the Company processes it. You can contact us by submitting a request to access processed personal data in person, by mail, or by electronic means;
contact the Company with a request to correct your personal data and/or suspend such personal data processing actions, except for storage, in the event that, upon reviewing your personal data, you determine that the data is incorrect, incomplete, or inaccurate;
contact the Company with a request to delete your personal data when, upon reviewing your personal data, you determine that personal data is being processed unlawfully or unfairly, or there are other grounds established in legal acts;
object to the processing of your personal data when such data is processed or intended to be processed due to a legitimate interest pursued by the Company or a third party to whom personal data is provided;
require that you not be subject to automated data processing only, including profiling;
receive personal data concerning you that you have provided to the Company in a structured, commonly used, and machine-readable format, and transmit this data to another data controller, or require that the Company directly transmit such personal data to another data controller when technically feasible (right to data portability);
refuse to provide personal data. In such a case, you automatically waive your claim regarding the quality of services provided by the Company, as the requested data may be necessary to properly provide the services/goods desired/ordered by the Data Subject. In such a case, the Company has the right to refuse to provide you with services if the provision of these services is related to receiving your personal data.

Regarding the exercise of your rights or complaints, you can contact the person responsible for personal data protection at the Company by email at info@amberglow.lt. You can also contact the State Data Protection Inspectorate, but we encourage you to contact the Company, as we always strive to resolve all issues together with the visitor.

When submitting a request, you must confirm your identity in the following ways: 1) if the request is submitted by visiting the Company directly – present an identity document or a copy certified in the manner established by the legal acts of the Republic of Lithuania; 2) if the request is submitted by mail or email – provide data identifying you at the Company; 4) if the request is submitted through a representative – provide a copy of the identity document certified in the manner established by the legal acts of the Republic of Lithuania, attaching a document confirming representation (or a copy of the power of attorney certified in the manner established by the legal acts of the Republic of Lithuania).

Upon receiving your written request, the Company, no later than 30 calendar days from the date of receipt of your request, provides the requested data in writing (including by electronic means) or indicates the reasons for refusing to grant such a request.

The 30-day period may be extended by an additional two months if necessary, taking into account the complexity and number of requests. The Company will inform the person who submitted the request about such an extension within one month of receiving the request, along with the reasons for the delay.

13. PRIVACY POLICY UPDATES

Our Policy may be changed, taking into account the changed situation or legal requirements. When the Company updates the Policy, the new version will be published on the website https://amberglow.lt. In the event of significant changes to the Policy, we may contact you by sending an email or informing you in another way.

14. CONTACT INFORMATION

If you have any questions regarding the information provided in this privacy policy, please contact the Company in any way convenient for you:

info@amberglow.lt

Liepų St. 64, Klaipėda LT-92101

+37062992290